Refund Policy

30-Day Money-Back Guarantee

We want every small business owner to feel confident about their investment. Our guarantee ensures you can try HandyPal risk-free and see if it's the right fit for your website.

Refund Eligibility

You may request a refund if:

Non-Refundable Situations

To ensure fair use of our refund policy, refunds will not be issued in these cases:

Trial Period

How to Request a Refund

To request a refund, please contact our support team:

Please include your account email address and a brief explanation of why you're requesting a refund. Our team will review your request and respond within 2-3 business days.

Refund Processing

Once approved, refunds are processed as follows:

• •Refunds are issued to the original payment method used for purchase
• •Processing typically takes 5-10 business days, depending on your financial institution
• •You will receive a confirmation email once the refund has been processed
• •Your HandyPal account and widget will be deactivated upon refund approval

Subscription Cancellations

If you simply wish to cancel your subscription without requesting a refund, you can do so at any time through your account dashboard or the Stripe Customer Portal. Cancellations take effect at the end of your current billing period, and you'll retain access to the service until then. No refunds are provided for unused time in the current billing period for standard cancellations.

Partial Refunds

We do not offer partial refunds for subscription downgrades or mid-billing period cancellations. However, if you downgrade your plan, the change will take effect at the start of your next billing cycle, and you'll continue to have access to your current plan's features until then.

Fair Use Policy

Questions or Concerns

If you have any questions about our refund policy or need assistance with a technical issue before requesting a refund, please don't hesitate to reach out: